Helping Whatfix modernize deployments and shorten its software release lifecycle

Helping Whatfix Modernize Its Deployments And Shorten Their Software Release Lifecycle

Whatfix is the Google Maps for Websites and Web Apps

Whatfix is helping enterprises enhance user productivity and experience while driving higher ROI from their digital investments.

Their product suite enables the following across web, mobile, and desktop platforms:

1. Data-driven decision-making
2. Immersive Training
3. Application Adoption
4. Change Management
5. Learning in the flow of work

This approach improves cost efficiency, boosts user productivity, and increases engagement, maximizing the value of digital tools and positively impacting business outcomes.

The Whatfix DAP platform enhances end-user adoption of various applications within organizations by offering features like:

1. In-app flows
2. Intelligent tips
3. Interactive walkthroughs to guide users through complex workflows,

These together improve productivity and reduce errors. For instance, when a company onboards a new employee and needs to train them on an essential internal tool, Whatfix can create guided tours to teach the employee how to use software like CRM, eliminating the need for classroom training and providing real-time support in the flow of work.

Modernizing Infrastructure stack for the long-term

With over 700 customers, including 80 Fortune 500 companies such as Beacon Building Products, Microsoft, Kyndryl, ManpowerGroup, Genuine Parts Company, Avnet, Aramark, Arrow Electronics, UPS Supply Chain Solutions, Cisco, AutoZone, and Becton Dickinson, the Whatfix team has been delivering new features every few weeks. However, the influx of new clients and continuous feature releases has led to several challenges:

1. Testing becomes more complicated: A monolithic architecture makes decoupling and testing individual components challenging.
2. Prolonged fault resolution: Identifying the exact failed component is difficult, necessitating testing and re-releasing the entire system when a bug is found.
3. Extended-release cycles: With a large development team (software and machine learning), the need to test and deploy in multiple regions, including on-prem deployments, further complicates the situation.

TrueFoundry helped the team migrate to a microservices-based architecture on Kubernetes

TrueFoundry partnered with the Whatfix team in their migration from a monolithic architecture to a microservices-based architecture deployed on Kubernetes. We helped set up:

A core component of the CD pipeline

TrueFoundry orchestrates the deployment of each component every time a developer creates a PR.

Deploys each PR for testing

‍TrueFoundry ensures developers can test their changes through a singular API. With each PR, it deploys new backend versions. TrueFoundry maintains all the different backend versions and route requests based on each request’s header information.

Single pane of glass for multi-cluster/on-prem deployment

The SRE team could install helm charts, delete installed applications, and view all deployed services for different clusters in different regions, from the single pane of glass provided by the platform.

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Impact of the Collaboration

Through this collaboration, the Whatfix team achieved:

1. Complete Migration to Microservices Architecture on Kubernetes
2. On-Prem deployment and testing time reduced from 3 Months to 2 Weeks
3. ~30-40% Time saved in testing‍
4. Small DevOps team (2-4) able to cater to 150+ Development team